Telephone: 971-720-0632

Terms of Service

Ordering

You must be at least 21years of age to order or receive wine shipments.

Returns and Cancellations

We charge a 10% restocking fee for all canceled orders. Wine may not be returned without authorization from HVW. We will notify you via email of your refund once we have received and processed the returned wine. Please note that we will refund shipping costs only if the return is a result of our error. If a shipment is returned to us because no one was available to sign for it, the return shipping and re-shipping costs will be the responsibility of the customer. 

Shipping Policies

Wine shipping laws require that a person 21 years or older sign for the wine shipment. Wine cannot be left at your front door. We strongly encourage you to receive your wine shipments at your work address where an adult is more likely available to sign.

NOTE: Since shipping to a residential address is more costly than shipping to a business address, your shipping charge is usually higher for Home Delivery to a residential address.

Timing and Weather

Wine can be damaged in transit by extreme temperatures, hot or cold. We are cautious about shipping wine and check temperatures along all shipping routes daily. If the temperatures here in Dundee, at the shipping address, or along the shipping route are above 80 degrees or below 32 degrees, we will not ship your order.

If you choose ground shipping and authorize us to ship in questionable weather, we cannot replace your wine or refund your money if it is damaged by heat or cold.

Free Cellaring in Bad Weather

If your order cannot be shipped safely, we will hold your shipment until conditions improve, or you can choose to upgrade to air shipping. Let us know if you’d like us to hold your shipment, by email or by phone.
If there are delays unrelated to weather, we will contact you by email within five business days. If you have a deadline by which you need the wine delivered, please let us know and we will make every effort to meet it.

Does choosing next day air mean my order will arrive tomorrow?
Choosing Overnight, 2-Day and 3-Day Air shipping options will expedite your order but it does not guarantee that you order will arrive to you within 1, 2, or 3 days (respectively) from the date of your order.

Most orders ship in 1-2 days when ordered during optimal shipping weather. Cross country orders typically ship Friday or Monday. We work to ship orders within a week and will contact you if we cannot ship your order within five business days.

Order Tracking

When we ship your order a shipment confirmation message is sent to your email address. Your tracking number and links to track your package are included. If tracking info does not come to you, call or email us and we'll track your package for you.

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